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[First Class]
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[Airmail]
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[Courier - UK]
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[Courier - International]
DELIVERY
AudioSpares aim to dispatch all orders within one working day of receiving your order and cleared payment.
Most courier orders placed before 2PM Monday to Friday (except public holidays) are dispatched sameday.
Delivery times, the availability of tracking for your order and compensation levels vary depending on the delivery service chosen.
Important Note Regarding Royal Mail Services
Royal Mail and CWU have announced there will no further industrial action by postal workers for the remainder of 2009.
Delivery of some Royal Mail services may still affected while they work through the backlog of undelivered mail from earlier strike action.
While the delays are outside our control we understand it can be disappointing when orders are not delivered as quickly as expected and apologise for any inconvenience caused.
Thank you for your patience and understanding.
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Royal Mail - First Class/Airmail
United Kingdom orders sent via Royal Mail First Class or Recorded "Signed For" usually arrive within two working days to most UK mainland addresses. However, Royal Mail does not guarantee delivery times or provide tracking for either service and your order may take longer to be delivered. Royal Mail do not consider First Class mail to be lost or late until 15 working days after dispatch so we are unable to investigate claims for delayed or missing orders within this time.
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International orders sent via Airmail usually arrive within two weeks within Europe or three weeks to most other parts of the world. However, Royal Mail does not guarantee delivery times or provide tracking for Airmail and your order may take longer to be delivered. Royal Mail do not consider Airmial to be lost or late until 25 working days after dispatch so we are unable to investigate claims for delayed or missing orders within this time.
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The above services are not tracked and we are unable to trace or investigate delayed or missing orders within the times shown. Compensation for uninsured items lost or damaged in transit may be subject to a claim against the carrier.
www.royalmail.com - Late or lost mail
If timing or tracking of your order is important or the value of your exceeds the £39.00 compensation limit set by Royal Mail we recommend choosing a courier service for delivery of your order.
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Couriers
Orders sent using a courier service are sent using a trackable service.
United Kingdom
Delivery costs for United Kingdom mainland address ares shown by default while browsing the website. For delivery to Northern Ireland, Scottish Highlands & Islands, Channel Islands and all other non-mainland addresses. delivery costs will be shown when you either login (if you have registered on www.audiospares.com) or provide your delivery address during checkout.
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Zone
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Region
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Delivery Time+
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2
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Mainland UK
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Next Working Day
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3
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Scottish Borders
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Next Working Day
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4
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Scottish Highlands
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2 Days
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4
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Scottish Offshore Islands
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2 Days
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5
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Northern Ireland & Isle of Mann
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2 Days
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8
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Channel Islands
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3 Days
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11
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Republic of Ireland
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2 Days
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| * | Where regional delivery services are listed the price will include all costs and surcharges. |
| + | Delivery times are estimated based on average delivery from time of dispatch and are not a guarantee of service level. |
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Worldwide
AudioSpares ship globally and are able to dispatch most orders under 30Kg worldwide.
Delivery times shown for international destinations are approximate and may be delayed by Customs clearances, security checks or during handling by forwarding carriers.
Exports are carried out in accordance with UK Law. Customers outside the EU are responsible for ensuring compliance with relevant import laws and regulations in their country and must inform AudioSpares of any special documentation or regulatory requirements.
Delivery to countries within the EU should not be subject to additional duty or VAT when imported from the UK. Exports to countries outside the EU may be subject to import duties, taxes and other restrictions or charges that are outside the control of AudioSpares.
Delivery costs do not include any import duties, taxes or other costs that may be incurred during import.
Customers are advised to contact customs authorities for advice if unsure of the import regulations and restrictions governing the import of goods and the associated costs for which they may be liable.
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Zone
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Region
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Delivery Time+
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Europe
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2 - 3 Days
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USA & Canada
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2 - 4 Days
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Rest of World
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Varies
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| + | Delivery times are estimated based on average delivery from time of dispatch and are not a guarantee of service level. |
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Actual cost, timing and availability of delivery services will differ depending on weight/size of the order and your delivery address. When contacting us to confirm pricing or availiability of delivery services please provide your Postal Code.
Please verify the delivery address and telephone number on your order and advise us AS SOON AS POSSIBLE if either is missing or incorrect to prevent any delay in delivery of your order.
If you are unable to inspect goods before signing please write "UNCHECKED" when signing for your parcel. All damages should be pointed out to the delivery driver and reported to us within 24 hours of delivery. In the event of a problem with delivery please contact us via e-mail as quickly as possible; our ability to track the delivery and claims for compensation for delayed or missing goods may be affected unless we are notified promptly, usually 24 hours for damaged or incomplete parcels or one week from expected delivery for delayed or missing consignments.
If the carrier is unable to deliver they may leave a card or contact you via telephone. Your parcel will normally be returned to a local depot or sorting office, awaiting collection or redelivery instructions.
Parcels returned to us as undeliverable, undelivered or uncollected may incur a re-delivery charge.
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